If your server's license is missing, invalid, or expired, your users may receive a message that they are unable to login due to Server License status.
You can validate this by visiting the login page for the Admin Panel - or Web Client if you are not using SSO - and view the status. Underneath the login button in the footer your server will say if it is licensed or not.
As noted in our Troubleshooting Guide, the most common causes are:
1) Your License is not applied. This can happen as a result of a MyWorkDrive upgrade or downgrade, restoring the VM from a backup, or reverting to a prior snapshot in your hypervisor. Usually this can be resolved by re-applying your license key.
2) Your server is unable to communicate with our licensing server. Check your firewall settings to ensure you are able to connect to our licensing servers. Additional details can be found here:
https://www.myworkdrive.com/support/licensing-status-unknown-license-exceeded/
If the server says Licensed, the message may indicate that you have used all your available licenses. You can check that by logging into Admin Panel, navigating to Settings, and clicking on License Info at the top of the page.
On the License Info screen it will report how many licenses you have and how many are used. Contact us if you have used all your licenses and we'll be happy to assist.